Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

I don't accept exchanges or cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale

Frequently Asked Questions

Custom and personalized orders

We are happy to customize orders.

Please convo us to see if we can accommodate your request.

PLEASE NOTE: If research is required to complete a requested custom order, a $20 additional fee will be charged to buyer, outside of the cost of the item.

Sizing details

Each of our listings include a measurement section. Sizing details are specific to each item.

Please see "Measurement" within the listing.

If you have any questions, please message us.

Gift wrapping and packaging

REGULAR SHIPMENT PACKAGING/GIFT REQUEST PACKAGING

Regular Shipment Packaging:
Scarves and Hair Accessories are packaged up and sealed off with a cute Poe-Poe' sticker.

Jewelry is packaged up in a burlap or organza bag depending upon the item.


Gift Request Packaging:
Your Poe-Poe' purchase will be packaged and ready to be given as a gift as follows:

Scarves and Hair Accessories are packaged up and tied off with a cute bow.

Jewelry is packaged up in a burlap or organza bag depending upon the item.

If you need a card with a message enclosed, make sure to leave the message you wish to send.

Need a Bulk Order for a Party or Event?

From major events to small parties we have provided bulk orders.

Please message us if you are interested.

Concerned About How Fast Your Order Will Be Shipped?

We take pride in shipping our items out quickly. If at all possible, we like to ship our orders within 24 hours. That being said, if you order early in the day, more than likely it will be shipped out by the end of our working day, PST. If not, it will be shipped by the end of the 2nd day. PLEASE TAKE NOTE....busy holiday ordering usually running August thru December and special event sales can affect our with 24 hour shipping.

Shipping and Tracking

We provide a tracking number through USPS for you to see an approximate delivery date along with date of delivery.

Please note: We are not responsible for lost or stolen packages.

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